Shipping, Returns, FAQ's
Orders & Shipping
In stock items are shipped within 72 hours of order receipt. The majority of our items are made to order therefore shipping times may vary between products. Please check specific product pages for estimated lead times and delivery.
For furniture and oversized items, shipping is coordinated by a member of our Customer Care team after your order has been placed. We will retrieve the best delivery quote based on your location, delivery circumstance, and the product itself. We will contact you with the best possible shipping quote, and upon your approval, arrange for your new product to be shipped.
Returns & Exchanges
We want you to love your new purchase as much as we do. If for any reason your item does not meet your expectations, we accept returns within 14 days of receival according to tracking information. Items are returnable unless otherwise stated on the product page. All items must be unused and in new condition with any tags still attached. Returns that are damaged, soiled or altered may not be accepted. Any custom orders or sale items are final sale unless stated otherwise. All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. Please allow 7 days from warehouse receival for your return to be processed.
Due to their custom nature, House of Morrison Exclusive Furniture pieces are not returnable. Made to order furniture begins production promptly after your order has been placed. Special orders cannot be cancelled, changed, returned, or refunded at any time. Delivery costs may be billed separately.