Shipping, Returns, FAQ's
Orders & Shipping
In stock items are shipped within 72 hours of order receipt. The majority of our items are made to order therefore shipping times may vary between products. Please check specific product pages for estimated lead times and delivery.
For furniture and oversized items, shipping is coordinated by a member of our Customer Care team after your order has been placed. We will retrieve the best delivery quote based on your location, delivery circumstance, and the product itself. We will contact you with the best possible shipping quote, and upon your approval, arrange for your new product to be shipped.
Returns & Exchanges
We want you to love your new purchase as much as we do. If for any reason your item does not meet your expectations, we accept returns within 14 days of receival according to tracking information. Items are returnable unless otherwise stated on the product page. All items must be unused and in new condition with any tags still attached. Returns that are damaged, soiled or altered may not be accepted. Any custom orders or sale items are final sale unless stated otherwise. All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. Please allow 7 days from warehouse receival for your return to be processed.
Due to their custom nature, House of Morrison Exclusive Furniture pieces are not returnable. Made to order furniture begins production promptly after your order has been placed. Special orders cannot be cancelled, changed, returned, or refunded at any time. Delivery costs may be billed separately.
In stock items are shipped within 72 hours of order receipt (excluding Holidays). The majority of our items are made to order therefore shipping times may vary between products.
Made to order furniture begins production promptly after your order has been placed. Special orders cannot be cancelled, changed, returned, or refunded at any time. Delivery costs may be billed separately.
Absolutely! We provide fabric swatches for all HoM Exclusive fabrics for a small fee. If you’re interested in receiving any of our swatches, please email email@example.com.
We do! Our team is proud to offer white glove installation within a 25 mile radius of Newport Beach, CA. This includes delivery to your home, taking the item into the designated room, unpacking, removing the packaging, and assembly. The cost for white glove installation is $120 per hour.
We accept items for exchange within 14 days of original purchase. Please email firstname.lastname@example.org with your order number, the item you’d like to exchange, and the new item you’d like to receive. One of our Team Members will happily assist you throughout your exchange. Customers will not be charged for shipping costs associated with a product exchange.
Yes we do! Our shop is located at 1720 Santa Ana Ave, Costa Mesa CA, 92627.
Monday - Friday 11:00-3:00
Saturday - Sunday Closed
We can’t wait to meet you!
Yes, we do! Please email email@example.com to receive our Trade Packet, and email back upon completion. We will send a personal discount code for online and in-store purchases once received.