ORDERS & SHIPPING

How do I check my order status?

You can check your order status by logging into your account, located in the top right corner of our site. Select the orders tab to check your current order.

When will my order ship?

In stock items are shipped within 48 hours of order receipt. The majority of our items are made to order therefore shipping times may vary between products. Please check specific product pages for estimated lead times and delivery.

How do I track my order?

You can track your order by logging into your account, located in the top right corner of our site, and then selecting the order tab on the left side of the page, and choosing which order you would like to track.

What is your shipping policy for furniture and oversized items?

Shipping for furniture and oversized items is coordinated by a member of our Customer Care team after your order has been placed. We will retrieve the best delivery quote based on your location, delivery circumstance, and the product itself. We will contact you with the best possible shipping quote, and upon your approval, arrange for your new product to be shipped.

Do you offer white glove installation?

We do! Our team is proud to offer white glove installation within a 25 mile radius of Newport Beach, CA. This includes delivery to your home, taking the item into the designated room, unpacking, removing the packaging, and assembly. The cost for white glove installation is $120 per hour.

Do you offer international shipping?

We do not offer international shipping at this time. We currently ship to the 48 contiguous states, and hope to expand our shipping range in the near future.

Do you offer in-store pickup?

We offer in-store pickup for items that we currently have in stock at our retail location. Please contact shop@houseofmorrison.com or call our direct line at (949) 612-8070 to confirm if the item in which you’re interested is available.

 

 

RETURNS & EXCHANGES

What is your return policy?

We want you to love your new purchase as much as we do. If for any reason your item does not meet your expectations, we accept returns within 14 days of receival according to tracking information. Items are returnable unless otherwise stated on product page. Due to their custom nature, House of Morrison Exclusive Furniture is not returnable. All items must be unused and in new condition with any tags still attached. Returns that are damaged, soiled or altered may not be accepted. Any custom orders or sale items are final sale unless stated otherwise. All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. Please allow 7 days from warehouse receival for your return to be processed.

How do I return my item(s)?

Please email shop@houseofmorrison.com promptly after receiving your order for return authorization. Please mail your returned items to:

ATTN: Returns Department
1225 E Wakeham Ave
Santa Ana, CA 92705

Items purchased online may be physically returned at our retail location, 1801 Westcliff Drive, Newport Beach, CA 92660. 

Do you offer exchanges?

We accept items for exchange within 14 days of original purchase. Please email shop@houseofmorrison.com with your order number, the item you’d like to exchange, and the new item you’d like to receive. One of our Team Members will happily assist you throughout your exchange. Customers will not be charged for shipping costs associated with a product exchange.

Can I cancel my order?

Made to order furniture begins production promptly after your order has been placed. Special orders cannot be cancelled, changed, returned, or refunded at any time. Delivery costs may be billed separately.

 
 
  

CUSTOM FURNITURE & SPECIAL ORDERS

Made to order furniture begins production promptly after your order has been placed. Special orders cannot be cancelled, changed, returned, or refunded at any time. Delivery costs may be billed separately.

 

 

FAQ

Do you have a retail location?

Yes we do! Our shop is located at 1801 Westcliff Drive Newport Beach, CA 92660. We can’t wait to meet you!

Monday - Friday: 10am-6pm
Saturday: 10am-5pm
Sunday: 10am-3pm*

*House of Morrison will be closed on Sunday's from 8/12 through 9/2.

Do you offer design services?

Yes! Tell us more about your project here, and we’ll tell you how we can help.

Do you offer a designer trade program?

Yes, we do! Please email info@houseofmorrison.com to receive our Trade Packet, and email back upon completion. We will send a personal discount code for online and in-store purchases once received.

Do offer online gift cards?

You betcha’! Follow the link here to purchase.

Can I order fabric swatches before purchasing an item?

We provide fabric swatches for all HoM Exclusive fabrics for a small fee. If you’re interested in receiving any of our swatches, please email shop@houseofmorrison.com.